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MLS Property Services – Privacy Notice
This Privacy Notice outlines how MLS Property Services ('we', 'us', 'our') collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). This policy applies to landlords, tenants (guests), contractors, partners, and website users engaging with our services.
1. Contact Information
If you have any questions about this notice or how we handle your personal data, please contact our Data Protection Officer: Email: michael@mlsproperty-services.co.uk Post: MLS Property Services, Porter Building, 1 Brunel Way, Slough, SL1 1FQ.
2. Data We Collect
We may collect the following types of data: - Name, contact details (email, phone number) - Rental preferences and financial details related to bookings or landlord services - Property ownership or tenancy history - Communication records - Technical data such as IP address, browser type, and site usage - Documents to verify identity (e.g., passport, driver’s licence) - Details submitted via forms on our website (e.g. property valuation)
3. How We Collect Data
We collect data when you: - Submit forms on our website - Contact us by email, phone or social media - Enter into a company let agreement or service contract - Interact with our marketing platforms - Provide information during viewings or consultations
4. Purpose of Processing
We process your personal data for the following reasons: - To manage bookings, inspections and lettings - To process landlord agreements and property valuations - For identity verification and security - To improve our website and services - To send service updates or marketing communications (where opted-in)
5. Legal Basis
Our data processing is based on one or more of the following legal bases: - Consent - Contractual necessity - Legitimate interests (e.g. improving services or securing payments) - Legal obligations (e.g. identity verification under AML laws)
6. Data Sharing
We may share your data with: - Payment processors - Identity verification services - Third-party contractors (e.g. cleaners, maintenance professionals) - Regulators or law enforcement, where legally required
7. Data Retention
We will retain your data for up to 7 years, depending on legal and operational needs. Data may be retained longer where required by law or for accounting purposes.
8. Your Rights
You have rights under the UK GDPR to: - Access your personal data - Correct inaccurate data - Request data deletion or processing restriction - Object to marketing - Withdraw consent - Complain to the ICO if you believe your data rights have been violated
9. External Links and Security
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We take appropriate technical measures to secure your personal information.
10. Changes to this Notice
This policy may be updated occasionally. The latest version will always be available on our website.
